Baccarat products are covered by a ‘’Lifetime Guarantee’’ which is provided by Playcorp Pty Ltd (ACN 006 277 363). The terms and conditions of the Lifetime Guarantee are further outlined below.

What it covers:

The Lifetime Guarantee Constitutes a warranty that the product is free from defects in workmanship or materials or abnormal deterioration when used in accordance with our ‘’Care and Use Instructions’’ and normal domestic use during the Warranty Period.

What it does not cover:

 The Lifetime Guarantee does not cover defects or faults caused to the product by:

  • Misuse or a failure to use in accordance with our ‘’care and Use Instruction’’, such as improper use and cleaning, neglect, modification, fire, theft or commercial use; or normal wear and tear.
  • Minor imperfections such as surface markings as a result of shipping and slight colour variations.

Warranty Period

The ‘’Lifetime Guarantee’’ starts from the date of purchase and continues for 25 years from this date. Replacement of the product or a part of the product does not extend or restart the Warranty Period.

How to claim:

To make a claim under the Lifetime Guarantee for a defective product, you will need to:

  • Return the product within the Warranty Period for assessment to the place of purchase together with your original proof of purchase and an explanation as to the nature of the defect; or Return the product within the Warranty Period to Reply Paid 87866, 7-9 Mephan Street, Footscray, Victoria 3011, for assessment with your original proof of purchase and an explanation as to the nature of the defect.

Repair or replacement

If your claim is assessed to be valid, any decision to replace or repair a product is to be made by Playcorp in its absolute discretion. If an identical replacement product is not available, the retailer or Playcorp may replace your product with a new product with equivalent features and specification as determined by the retailer or Playcorp and the retail price of the replacement shall not exceed the original purchase price paid for the product.

The costs of claiming:

There is no cost to you for making a claim for a defective product. We will be responsible for all shipping costs for valid claims.

However we may arrange with you to pick up the replacement or repaired product directly from our business address in certain circumstances. The product will be at your risk whilst in transit between you and the relevant retailer or Playcorp.

Your statutory rights:

The benefits given to your by this warranty are in addition to your other rights and remedies under any laws which relate to these products. Our goods come with guarantees that cannot be excluded under the Australian Consumer Lew. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Further contact details:

To receive and further information about a claim within the Warranty Period, simply:

Call on: (03) 9863 1140

Email at: customerservice@playcorp.com.au

Write to: Playcorp Customer Service PO Box 7315, Melbourne, Victoria 3004

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